Always Standing By: Celebrating Our Customer Service Team
Behind every smooth presale, every answered question, and every happy fan is a customer service team supporting ticketing and live events, working tirelessly to make sure everything runs exactly as it should.
This past week alone, our event customer service team has been absolutely incredible.
They supported:
- 3 Avett Brothers Presales
- 24 Chris Stapleton Presale Dates
- 31 Luke Bryan Tour Dates
That’s a massive amount of activity, and even more fans counting on us to get it right.
From early logins to last-minute questions, our team has been there every step of the way, providing ticketing customer service and fan support when it matters most. Whether it’s troubleshooting access, answering membership questions, or helping fans secure tickets, they approach every interaction with patience, care, and a real understanding of how important these moments are.
At the heart of it all is our commitment to the membership communities we support. Managing customer service for presales, tours, and live events means being available during the highest-pressure moments and our team is always standing by to make sure members feel informed, valued, and taken care of.
To our Customer Service team: thank you for the long hours, the fast responses, and the genuine care you bring to your work.
And to our members and fans: know that there’s a dedicated team behind the scenes making sure your experience is the best it can be.
Learn more about how BubbleUp manages customer service for live events, membership communities and eCommerce stores.